Frequently Asked Questions
All answers about vipta
Whatever questions you have about accounts, payments, games, bonuses, and security — you will find all the answers here.
vipta is a trusted online gaming platform for players in Bangladesh. We know that both new and experienced players have many questions — how to deposit, how fast withdrawals are, how bonuses work, or where to get help when something goes wrong. This FAQ page provides clear, straightforward answers to all those questions. Browse the sections below to find what you are looking for.
Section 01
Account and Registration
To create an account at vipta, you need an active mobile number, an email address, and your date of birth. The registration process is simple and can be completed within a few minutes. We use SSL encryption to keep your information secure.
vipta is only for people aged 21 or older. Your age is verified during registration. Accounts for minors are not approved, and we are committed to protecting them.
No, each person at vipta may only have one account. Creating multiple accounts goes against our rules and may result in account suspension. This policy is necessary to maintain a fair playing environment.
Click the 'Forgot Password' option on the login page and enter your registered email or mobile number. A verification code will be sent to you, which you can use to set a new password. The process is completed within a few minutes.
Section 02
Deposits and Withdrawals
Depositing from bKash to vipta is instant — your account is usually credited within a few seconds to 2 minutes. If there is a delay due to network issues, please contact us via live chat.
The minimum deposit amount at vipta is ৳100, which applies to all methods — bKash, Nagad, Rocket, and bank transfer. This low limit is convenient for both new and experienced players.
Withdrawal requests at vipta are usually processed within 1 hour. The minimum withdrawal amount is ৳500. You can withdraw quickly and easily via bKash, Nagad, and Rocket.
Log in to your vipta account, go to the 'Deposit' section, and select Nagad. Make the payment from Nagad to the designated number and enter your transaction ID. Your balance is usually updated within a few minutes.
vipta does not charge any deposit or withdrawal fees. However, your payment service provider (bKash, Nagad, Rocket, or your bank) may apply their own charges — please check the relevant service's terms for details.
Deposits via bank transfer may take up to 1–2 business days to process. Withdrawal requests are processed within 1 hour, though the bank's own processing time may add to that. bKash or Nagad are the most efficient options for faster transactions.
Section 03
Games and How to Play
At vipta you can bet on cricket, football, kabaddi, and various other sports. There is also live casino, slot games, Dragon and Tiger, Ezugi Live, and many more games available. All types of entertainment preferred by Bangladeshi players are available on one platform.
To bet on BPL (Bangladesh Premier League) matches, log in to vipta, select the match you want from the cricket section, and choose your betting option and stake. Once the match ends, any winnings are automatically added to your account based on the result.
Yes, vipta is fully mobile-friendly. The site works smoothly on any Android or iOS device browser. You can use all games and services in your mobile browser without downloading a separate app.
RTP is the theoretical average return percentage of a game — for example, a 96% RTP means that for every ৳100 bet, on average ৳96 is returned over the long term. It is a statistical figure and does not guarantee the outcome of any individual session. vipta only offers fair and verified games.
Yes, vipta's live casino section lets you play in real time with genuine professional dealers. These games, run through Ezugi and other well-known providers, are live-streamed in high definition, giving you an authentic casino experience.
Section 04
Bonuses and Promotions
New members at vipta receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. For example, depositing ৳1,000 adds a ৳1,200 bonus. The wagering requirement for the bonus is 10x.
A wagering requirement is the condition of placing a specified amount in bets before you are able to withdraw a bonus. For vipta's welcome bonus, this condition is 10x — meaning if you receive a ৳2,000 bonus, you must wager a total of ৳20,000 before withdrawing.
By playing regularly at vipta, you are automatically promoted through VIP tiers. There are four levels — Bronze (0.2% cashback per week), Silver (0.4%), Gold (0.6%), and Platinum (0.8%). The more active you are, the higher the tier you reach and the more benefits you get.
vipta's VIP cashback is calculated every week. Each tier from Bronze to Platinum has a different cashback rate. The cashback amount is credited directly to your account and can be used in your next game.
vipta's bonuses are generally usable on most slots and casino games. However, bonus wagering may be calculated differently for certain specific games. Read the specific terms and conditions of the bonus or ask in live chat for full details.
Section 05
Security and Responsible Gaming
Yes, vipta is a safe and reliable platform. We use SSL encryption to keep your personal information and transactions secure. All games are verified through third-party audits to ensure fair play.
vipta does not share your personal information with any unauthorized third party. How your data is collected and used is described in our detailed privacy policy. Protecting your information is our priority.
vipta takes responsible gaming very seriously. If you feel that your gaming is getting out of control, please contact us via 24/7 live chat or at [email protected]. You can also use national mental health services for professional support.
Self-exclusion is a feature that lets you take a break from gaming for a set period of time. To activate this at vipta, contact our support team via live chat or email. We will act quickly and temporarily close your account.
vipta's support team is available 24 hours a day, 7 days a week via live chat in Bengali. If you prefer to contact us by email, write to [email protected]. We do not have a phone or WhatsApp number — live chat is the fastest way to reach us.
Still have questions?
Our support team is available 24/7 in Bengali. Contact us via live chat or log in directly.
Email: [email protected] | 21+