vipta Terms and Conditions

Introduction and Definitions

These terms and conditions ("Terms") govern the use of the vipta platform and all its services. By accessing vipta's website or using any of its services, you are considered to have fully read, understood and accepted these Terms.

The following terms used in these Terms are defined as follows:

• "Platform" — vipta's website and all digital services.
• "User" or "You" — any person who is registered on or using the vipta platform.
• "Account" — a user's personal registered profile on vipta.
• "Funds" — the amount of money deposited in or available in the account.
• "Bonus" — any promotional credit or additional benefit provided by vipta.

Account Registration

To open an account on vipta, you must provide accurate and complete information. If you register with false information, your account may be cancelled at any time and deposited funds may be forfeited.

2.1 Registration Requirements

• Only one account per person is permitted.
• The name, date of birth and contact information provided at registration must be accurate.
• The responsibility for keeping the account password secure rests entirely with the user.
• If unauthorised access to the account is suspected, vipta Support must be notified immediately.
• Two members of the same household may play from the same device or network, but must use separate accounts.

2.2 Identity Verification (KYC)

vipta may request a valid identity document (National ID, passport or driving licence) for identity verification at any time. Identity verification may be mandatory before a withdrawal. If the required documents are not provided within the specified time, the withdrawal process may be delayed or suspended.

Age and Eligibility

To use the vipta platform, you must meet the following eligibility requirements:

• You must be at least 21 years of age.
• You must deposit from your own bank or mobile banking account — third-party payments are not accepted.
• You must use the platform voluntarily and with full awareness.
• Online gaming must be lawful for you under your local laws.

If false information is provided during age verification, the account will be cancelled and all winnings will be forfeited. vipta is committed to protecting minors.

Deposits and Withdrawals

4.1 Deposit Rules

The following methods are accepted for depositing funds on vipta: bKash, Nagad, Rocket and bank transfer.

• Minimum deposit amount: ৳100 (for each method).
• The deposit account must be registered in your own name.
• Deposits from third-party accounts are strictly prohibited.
• After a successful deposit, funds are generally added to the account instantly.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳500.
• The withdrawal process is generally completed within 1 hour.
• Withdrawals can only be made via the same method used for the deposit.
• Identity verification must be completed before the first withdrawal.
• The applicable wagering requirements must be met before withdrawing from a bonus balance.

4.3 Suspicious Transactions

If any transaction appears suspicious, vipta reserves the right to place it on hold and carry out additional verification. If any activity related to money laundering or fraud is detected, the account will be cancelled immediately.

Bonuses and Promotions

vipta offers various types of bonuses and promotions. Each bonus has its own terms and conditions, which must be read carefully before claiming the bonus.

5.1 Welcome Bonus

New users can receive a 120% welcome bonus on their first deposit, up to a maximum of ৳20,000.

• Bonus wagering requirement: 10 times (10x).
• The bonus is awarded once only.
• After claiming the bonus, the wagering requirements must be met within the specified time.
• If the requirements are not met, the bonus balance will expire.

5.2 General Bonus Rules

• Multiple bonuses cannot be active at the same time, unless specifically stated otherwise.
• Bonus balance cannot be withdrawn directly — it will be converted to cash only after the wagering requirements are met.
• vipta reserves the right to change, suspend or cancel any bonus.
• If bonus abuse (bonus hunting, arbitrage) is detected, the account may be cancelled.

5.3 VIP Program

vipta operates four VIP tiers: Bronze, Silver, Gold and Platinum. Weekly cashback benefits are provided at each tier:

• Bronze: up to 0.2% weekly cashback.
• Silver: up to 0.4% weekly cashback.
• Gold: up to 0.6% weekly cashback.
• Platinum: up to 0.8% weekly cashback.

A user's VIP tier is upgraded based on their playing pattern and regularity. The criteria for promotion to a higher tier are set by vipta and may be reviewed at any time.

Gaming Rules

Various types of games are available on the vipta platform — including live casino, slots, sports betting and much more. Each game has its own rules, which should be understood before playing.

6.1 Betting Rules

• All bets are considered final. Bets cannot be changed or cancelled after a game has started.
• In the event of a technical error, vipta reserves the right to void the relevant round and return the funds.
• If there is any dispute regarding a game result, vipta's decision will be considered final.

6.2 Live Dealer Games

Live dealer games (Dragon and Tiger, Ezugi Live, etc.) are played in real time with professional dealers. These games have a betting time limit — if a bet is not placed within the specified time, participation in that round will not be possible.

6.3 Sports Betting

Betting is available on cricket (BPL, IPL, T20 World Cup), football (FIFA, local leagues), kabaddi and various other sports. If a match is abandoned or postponed, bets will be settled in accordance with vipta's policy.

Prohibited Activities

The following activities are strictly prohibited on the vipta platform. Violation of these prohibitions will result in immediate account cancellation and may lead to legal action:

• Creating or managing multiple accounts.
• Providing a false identity, age or other information.
• Using third-party payment methods.
• Playing games using bots, scripts or automated software.
• Intentionally exploiting any vulnerability or bug in the system.
• Colluding with other users.
• Abusing bonuses or applying bonus hunting strategies.
• Conducting money laundering or illegal financial activities.
• Copying or distributing any platform content without authorisation.

Account Closure and Suspension

8.1 vipta's Rights

vipta may suspend or cancel an account without prior notice in the following cases:

• Violation of any clause of these Terms.
• Failure to cooperate with identity verification.
• Detection of suspicious or illegal activity.
• Evidence of managing multiple accounts.

8.2 User Rights

You may request the closure of your account at any time. Any remaining valid funds must be withdrawn before the account is closed. Funds earned from bonuses where the wagering requirements have not been met will not be returned.

8.3 Voluntary Break

As part of responsible gaming, you can request account self-exclusion for a specific period at any time via 24/7 live chat. Creating a new account during the self-exclusion period is prohibited.

Limitation of Liability

vipta is committed to operating a safe and reliable platform. However, vipta's liability is limited in the following matters:

• vipta is not liable if a game is interrupted due to loss of internet connection.
• If a transaction is delayed due to a third-party payment gateway.
• If an issue arises due to a technical fault on the part of the game software provider.
• If the service is interrupted due to force majeure (circumstances beyond our control).

Gaming inherently carries financial risk. vipta will not provide any compensation for wins or losses. All game outcomes are determined by a Random Number Generator (RNG) that ensures fair play.

Privacy & Data Protection

vipta places the highest importance on the privacy of users' personal information. Our full privacy policy is published separately and is considered an integral part of these terms and conditions.

• Users' personal information is not sold to third parties.
• Data is used solely for the purpose of operating the service and fulfilling legal obligations.
• All data is kept secure using SSL encryption.
• More information about the cookie policy can be found in the privacy policy.

For more details, please read our Privacy Policy page.

Responsible Gaming

vipta believes that online gaming is a form of entertainment — not a source of income. We encourage our users to play responsibly.

• Only play with money you can afford to lose.
• Set a specific budget and stick to it.
• Avoid placing larger bets out of greed after a win.
• Avoid placing further bets in an attempt to recover lost money.
• If you need a break from gaming, use the deposit limit or self-exclusion feature.

To learn more about responsible gaming, please read our Responsible Gaming page.

Changes & Updates

vipta reserves the right to change, amend, or update these terms and conditions at any time. In the case of significant changes, we will endeavour to notify users via email or a notification on the platform.

• Updated terms and conditions will take effect from the date of publication.
• Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.
• It is your responsibility to check this page regularly.
• If you do not agree to the new terms and conditions, please request that your account be closed.

12.1 Dispute Resolution

In the event of any dispute relating to these terms and conditions, please first contact vipta support via 24/7 live chat or email. Support email: [email protected]. We are committed to resolving any issue promptly and fairly.